Terms & Conditions
Welcome to Kotawala Legacy. By accessing or making a purchase through our website, you agree to comply with the following terms and conditions. Please read them carefully before using our services.
General
This website is owned and operated by Kotawala Legacy. Throughout the site, the terms “we”, “us”, and “our” refer to Kotawala Legacy. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms & Conditions.
Products & Services
All our products are handcrafted and may vary slightly in color, texture, or finish. These variations are part of the uniqueness and authenticity of our creations.
We reserve the right to limit quantities, discontinue products, or update descriptions and pricing at any time without prior notice.
Product images are for representational purposes only; minor differences may occur due to screen and lighting variations.
Pricing & Payment
All prices listed are in Indian Rupees (INR) and inclusive of applicable taxes unless otherwise stated.
Payments are accepted through secure and verified gateways. Kotawala Legacy does not store your payment details.
We reserve the right to revise prices or promotional offers at any time.
Shipping & Delivery
Orders are processed once payment is confirmed.
Estimated delivery timelines will be provided at checkout, though delays may occur due to unforeseen logistical or customs circumstances.
Kotawala Legacy is not liable for delays beyond our control but will make every effort to keep you informed.
Returns, Exchanges & Cancellations
Each item undergoes strict quality checks before dispatch.
Returns or exchanges are accepted only if the product is damaged or defective upon delivery and reported within 48 hours of receipt.
Custom or personalized items are non-returnable and non-refundable.
To initiate a return, please contact legacykotawala@gmail.com with your order number and images of the item.
Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts of Jaipur, Rajasthan.
Contact Us
Please contact us for any further information and we will be happy to assist
legacykotawala@gmail.com
📍Kotawala Legacy, Jaipur, Rajasthan, India