Terms & Conditions

General

This website is owned and operated by Kotawala Legacy. Throughout the site, the terms “we”, “us”, and “our” refer to Kotawala Legacy. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms & Conditions.

Products & Services

All our products are handcrafted and may vary slightly in color, texture, or finish. These variations are part of the uniqueness and authenticity of our creations.

We reserve the right to limit quantities, discontinue products, or update descriptions and pricing at any time without prior notice.

Product images are for representational purposes only; minor differences may occur due to screen and lighting variations.

Shipping & Delivery

Orders are processed once payment is confirmed.

Estimated delivery timelines will be provided at checkout, though delays may occur due to unforeseen logistical or customs circumstances.

Kotawala Legacy is not liable for delays beyond our control but will make every effort to keep you informed.

Returns, Exchanges & Cancellations

Each item undergoes strict quality checks before dispatch.

Returns or exchanges are accepted only if the product is damaged or defective upon delivery and reported within 48 hours of receipt.

Custom or personalized items are non-returnable and non-refundable.

To initiate a return, please contact legacykotawala@gmail.com with your order number and images of the item.