Shipping & Delivery

Welcome to Kotawala Legacy. We take great care to ensure your silver jewellery reaches you safely, securely, and on time. Please read our shipping policy carefully to understand our delivery process for both domestic and international orders.

All confirmed orders are processed within 2–5 business days (excluding weekends and holidays).

Orders are shipped only after successful payment confirmation.

You will receive an email and/or SMS with your tracking details once your order has been dispatched.

In case of any unexpected delay, our team will inform you immediately via email

Domestic Shipping – Within India

We proceed with Standard delivery time: 4-7 business days, depending on your location.

Remote or non-serviceable areas may take longer.

Our courier partners ensure secure and insured delivery to your doorstep.

International Shipping

We ship worldwide through trusted global carriers.

Shipping charges vary depending on destination, order weight, and value. The final cost will be displayed at checkout. Estimated delivery time: 7–15 business days, depending on customs clearance and local postal services.

International customers are responsible for any customs duties, import taxes, or handling fees applicable in their country.

Please note: Customs policies vary from country to country. We recommend checking local regulations before placing an order.

Delivery Delays

While we strive for timely delivery, delays may occur due to unforeseen circumstances such as weather conditions, logistics issues, or public holidays. We appreciate your understanding and patience in such cases.